Official dress code

Financial policies

• The annual family registration fee and first month’s tuition are due upon enrollment.
• Tuition is due by the 10th of each month. Any tuition received after that date is charged a $25 late fee. If payments are late twice, you will be asked to enroll in auto-pay. Please help us meet our financial obligations by paying by the due date. Thank you!
• Tuition may be paid by cash, check, credit or debit card, or ACH. Card and ACH payments are available online only.
• Cash: place cash in an envelope with the student’s name on it so the proper account is credited. Use exact change when you can, and drop the envelope in the lobby tuition drop-box.
• Check: make checks out to “Sanctuary Dance Academy LLC” and place them in the lobby tuition drop-box, or mail to Sanctuary Dance Academy, 2305 N. Gateway Avenue, Unit 11, Harriman, TN 37748.
• Credit card and ACH payments are made online through the parent portal, where automatic payments can also be set up. Auto-pay drafts are charged between the 1st and 3rd of each month.
• There is a $35 fee for all returned checks.
• All tuition and additional fees (costumes, recital fees, and so on) are non-refundable.
• Tuition cannot be refunded for a missed class. A student may take a make-up class within one month of the missed class, at the director’s discretion, at a level equal to or just below their own when one is available.
• Written notice is required to withdraw from a class, given by the first day of the month of withdrawal, so your account is not charged.
• The class fee is divided into equal monthly payments, so tuition stays the same each month no matter how many class weeks fall in that month.
• Families with an unpaid balance from a previous year may not register until the balance is paid.
• A student with a balance on their account may not take part in the end-of-year recital unless the balance is paid.
• Convenience fees are 3.00% plus $0.35 for credit and debit cards, and 1% plus $0.20 for ACH payments.

General studio policies

• Parents and siblings are welcome to wait in the lobby during class. Please supervise children at all times and keep play quiet and respectful. Loud noises distract our dancers in the classroom.
• Adults, students, and siblings may not use or play in unoccupied studio spaces before or after class.
• No street shoes inside our studio spaces. We have specialized dance flooring meant for dance shoes only.
• Sanctuary follows Roane County Schools for inclement-weather closures. We are no longer able to make up classes missed for weather closures.
• A student who misses an excessive number of classes in a semester (four or more) may have a smaller part in the spring dance, since teachers cannot instruct them in the missed technique and choreography. A private lesson is recommended to help them catch up. Private lesson rates begin at $60 per hour and vary by teacher.
• Required rehearsals must be attended for a dancer to perform in the recital or other performances. No exceptions.
• At least one parent is asked to volunteer during our spring dress rehearsal, either as an in-person time slot or a volunteer donation (a sign-up list goes out by email in the spring). We do our very best not to require backstage volunteers during the recital itself, but may need parent help if we are short-handed and need more adults to keep students supervised. Thank you for your participation!
• Dress codes are made for a dancer’s safety. Students are expected to follow the dress code in class.
• Dancers must wear cover-ups over their dance clothes when walking in and out of the building.
• Students must be supervised by a parent or guardian before and after class. Students younger than 16 should not leave the building alone or wait outside for pick-up.
• Parents, class assistants, or older students must accompany students younger than 5 to the bathroom.
• Parents and siblings may watch through the glass doors but may not come inside the studio during class, as it distracts the students. Thank you for understanding!
• Please arrive 5 to 10 minutes before class. A five-minute change-over time is built into the schedule if needed.
• No food or drink inside the studio rooms, except bottled water with a secure lid.
• To encourage focus, safety, and connection, students may not use cell phones on campus without permission from the teacher or director, except to contact a parent or guardian when needed. Phones should be put away during class. We encourage students to engage with one another and take part fully in class.
• Students and parents must be respectful of teachers, classmates, gym staff, and everyone else at all times. Failure to do so may result in dismissal from the studio. Profanity, threats, or disrespectful speech will not be tolerated.
• Sanctuary Dance Academy reserves the right to dismiss a student or family at any time, without refund, if it is deemed necessary.